Delivery Terms and Conditions
You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. E-mail will contain the tracking information and some instructions on how to track your parcel.
The estimated delivery time (<18 working days) may also vary according to your location and the origin of your order.
Delivery is carried out from the nearest warehouse by the EMS service.
Full refunds are not available under the following circumstances:
1.Delays caused by the buyer providing incorrect or incomplete delivery information;
2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3.Any un-insured order that is lost or stolen;
4.Delays in delivery caused by any other beyond Banggood's control, such as public holidays and Customs issues.
*Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.
Delivery is conditionally free.
It means that You can return device after receiving our confirmation, and will have to pay the return shipping fees.
Refund Policy
Device are covered by a one-year warranty, while their accessories like cables and chargers are covered by a three-months one.
If the device is defective within one year from its delivery date, you can return it for a free repair.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for device and their accessories.
If your return request has been approved, we will cover the entire repair fee, handling fee and the replacement fee of the defective component, except for motherboards and screens.
If one or more of accessories are faulty within three months from their delivery date, please send us some photos or a video of the problem and we will arrange a refund or a replacement after confirming the nature of the issue.
If the device arrives broken, please contact us within 3 days from its delivery date.
Due to the fact that device are considered high-value items, we may ask you to return the defective device before receiving a replacement or a refund.
Please include all of its accessories, like controller, cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it.
If you are not satisfied with the device you received, please contact us within 3 days from its delivery date and send us some photos or a short video showing the product and why you dislike it.
You can return it after receiving our confirmation, and will have to pay the return shipping fees.
We will refund the price you paid after receiving the device. We will also ensure that all its original accessories have been returned and that the device has no damages or scratches. If there are any aesthetic imperfections or missing parts, we will charge you 20% of the device price.
Note: you will be responsible for paying all the customs charges and import duties occurred when returning the product. We will deduct the taxes we had to pay from the refund amount.
If the device appears to be defective within one month from its delivery date and the cause is related to its manufacturing process, we can arrange a refund, replacement, free repair or local maintenance based on its problem.
If the problem is caused by the device itself, we can arrange a refund or a replacement according to your preferences after sending it back to us.
We can offer you other forms of compensation in case the problem can be solved in other ways, as by upgrading the software or the version of the system.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for device and their accessories.
If the device appears to be faulty after one month but within one year after its delivery date and the problem is caused by its manufacturing process, you are eligible for receiving a free repair of this product.
Please send us some photos or a video of the issue. If your return request has been approved, we will send you the return shipping address and other instructions.
After receiving the defective product and after it has been repaired, we will send it back to you with a free shipping method. We will then issue a 10% refund of the return shipping fees.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for device and their accessories.
If you do not want to pay the high return shipping fees, you can find a device repair shop in your country.
Please enquire about the estimated repair fees and inform us about this value before actually starting to repair the product.
We can pay the repair fees only if their cost does not exceed 15% of the device price. We will otherwise request you to return the product and allow us to fix it for free in our repair centers.
If the repairers can not guarantee that the device can be fixed or need to disassemble it for assessing the nature of the problem, please ensure that they will not damage the product during the whole process.
If you send the product back to us for a free repair, we will ask you to pay an extra repair fee after inspecting and determining that there have been further damages caused by a third party.
If you are sure to be able to fix this problem, we can send you a replacement of one or more components or accessories. However, you should not damage this item during the whole process. We will ask you to pay an extra repair fee after inspecting and determining that the product has been further damaged. Unless you are confident and have the skills to repair it, we do not recommend trying to fix it yourself.
Notes:
- Please contact us before returning a defective item; otherwise the return process may be delayed;
- We can arrange a refund or a replacement of the product after receiving the defective item and confirming that it is indeed defective;
- The return shipping fees will be at the customer’s expense, except in case of DOA cases;
- The return shipping fee of the defective product must be discussed and agreed upon before you send the product back. Or we will not be responsible for any return shipping costs;
- We are not responsible for paying any customs fees for return shipping or for shipping back to you;
- If you do not want to pay high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;
- If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
- You are also liable for any import duties or taxes incurred during the return process.
- Please include a note inside the return package by including the following details (this will accelerate your return request):
-Your order number;
-The product ID or name and the quantity;
-A short description of the problem occurred with this product;
-If you encounter any difficulties in returning a product, please do not hesitate to contact us to discuss other forms of compensation;
-If the defect on the product is not related to its manufacturing process, the customer should pay the return shipping fees.
